Ace bet FAQ — All your questions answered here

No. Under ace bet's policy, each individual is allowed only one account. Creating multiple accounts will result in all accounts being permanently banned, with balances and bonuses forfeited. Enjoy everything ace bet has to offer through a single account.

ace bet's On the login page, Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number — ace bet will instantly send you an OTP. Use the OTP to set a new password. The entire process takes under 3 minutes.

Yes, but with some limitations. Your email address can be updated easily through Account Settings. Changing your mobile number may require KYC verification. To update your name, contact ace bet support — you'll need to provide your national ID.

To close your ace bet account, contact support via live chat. Make sure to withdraw all remaining balance first. Alternatively, if you want to close your account due to a betting concern, Responsible Gaming Request self-exclusion from the page.

ace bet collects your date of birth during registration. For large withdrawals or account verification, ace bet may request a photo of your National ID or passport. Users under 18 are not permitted to use ace bet.

Log in to ace bet → click "Deposit" → select "bKash" → enter the amount → send money from the bKash app to the number provided by ace bet → confirm with your transaction ID. Your balance will be updated within 1–5 minutes.

The minimum deposit at ace bet is ৳500. The maximum deposit depends on your payment method — daily limits via bKash/Nagad are up to ৳50,000, while bank transfers allow higher amounts. Higher limits apply for VIP members.

bKash and Nagad withdrawals on ace bet are typically processed within 30 seconds to 5 minutes. Bank transfers may take 1–24 hours. First-time large withdrawals may take slightly longer if KYC verification is required.

Payment methods currently supported on ace bet:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer (all Bangladeshi banks)
• Cryptocurrency (USDT, BTC)
• Visa/Mastercard (select banks only)

ace bet plans to add more payment methods in the future.

ace bet generally does not charge any withdrawal fees. However, the payment gateway may apply its own fees (e.g., bKash cashout charges). ace bet itself does not add any extra charges for deposits or withdrawals.

Wait 5–10 minutes first, then refresh the page. If the balance still hasn't appeared, contact ace bet Live Chat with your transaction ID and a screenshot of the payment. ace bet support typically resolves such issues within 5–10 minutes.

Register at ace bet and make your first deposit. A minimum deposit of ৳500 is all it takes — a 100% Welcome Bonus will be credited to your account automatically, up to ৳10,000. No code or application required.

ace bet's welcome bonus requires an 8x rollover. For example, if you receive a ৳1,000 bonus, you must place ৳8,000 in bets before withdrawing. Note that certain bets on ace bet — such as those with odds of 1.5 or lower — may not count toward the rollover. See details Terms & Conditions page.

The rollover requirement for ace bet's welcome bonus must be completed within 30 days of receiving it. Reload bonuses generally need to be used within 7 days. Once expired, ace bet automatically cancels the bonus.

Yes. ace bet runs daily promotions for logged-in members — including daily reload bonuses, cashback offers, and free spins. Simply log in to ace bet and you'll see the day's offers right on your dashboard. Bonus Page View all offers here.

Share your unique referral code through ace bet's referral program. When a friend registers on ace bet and makes their first deposit, you'll earn a referral bonus. The bonus amount depends on the referred person's first deposit.

ace bet offers betting across 50+ sports categories. Popular ones include cricket (IPL, BPL, Test), football (Premier League, La Liga, World Cup), kabaddi, tennis, basketball, and e-sports. ace bet pays special attention to matches involving Bangladesh.

With ace bet's live betting, you can place bets on real-time odds while a match is in progress. Odds update dynamically as the game unfolds. Simply go to the in-play betting section, select a match, and enter your stake on the bet slip. Quick decisions are key.

Once a bet is confirmed on ace bet, it generally cannot be changed or cancelled. However, ace bet offers a "Cash Out" feature on select matches, allowing you to settle your bet early while the match is in progress — though at a reduced payout.

The minimum bet on ace bet is ৳50. Maximum bet limits vary depending on the match, market, and your account tier. VIP members can place higher-limit bets on ace bet. High Roller Learn more in this section.

Yes. Under ace bet's rules, if a match is cancelled or not completed within the scheduled time, your stake is fully refunded. In parlay bets, if one event is cancelled, ace bet counts it at odds of 1.0 and lets the remaining selections stand.

Yes. ace bet uses AES-256 encryption to keep all personal data secure. ace bet's Privacy Policy your information is never sold to third parties. Every transaction is secured with an SSL connection.

Log in to ace bet → Account Settings → Security → enable "Two-Factor Authentication". After that, every login will require both your password and a mobile OTP. ace bet strongly recommends that all members keep 2FA enabled.

If you notice an unfamiliar login, unknown transaction, or anything suspicious on ace bet, change your password immediately and contact ace bet support. ace bet's fraud team is active 24/7 and will act swiftly.

KYC (Know Your Customer) is ace bet's identity verification process, designed to prevent money laundering and protect your account. For large withdrawals, ace bet may request a photo of your National ID or passport. Verified accounts enjoy greater benefits.

The ace bet mobile app can be downloaded directly from the ace bet website — available as an Android APK and for iOS. If it's not on the Google Play Store, download the latest version straight from ace bet's own page.

Start by checking your internet connection. Clear your browser cache and refresh the page. Try a different browser or device. If the problem persists, contact ace bet support — the ace bet tech team resolves issues quickly.

Yes, live streaming is available for selected matches on ace bet. You'll need an active balance in your ace bet account to access this feature. Streaming may not be available for all matches, but live scorecards and statistics are always accessible.

ace bet works smoothly on all modern browsers — Chrome, Firefox, Safari, and Edge. For the best experience, use the latest version of Chrome or Firefox. For the fastest performance, use the ace bet app on mobile.

Yes. ace bet lets you set deposit limits, loss limits, and session time limits. Go to Account Settings → Responsible Gaming. Limit decreases take effect immediately, while increases require a 24-hour waiting period. Responsible Gaming Full details on the page.

Let ace bet's live chat support know that you'd like to self-exclude. You can close your ace bet account for anywhere from 6 months to permanently. After identity verification, ace bet will block the account immediately. There's no shame in making this decision.